Our objective is to have you up and running quickly and efficiently.
Sit back, relax, our team have got you covered.
Onboard Task | Service Level Objective (SLO) |
|---|---|
Porting and new numbers | |
Number Porting geographic (once forms have been completed, signed and checked) | 10 – 14 days |
Number porting non-geographic | +10 days |
08/03 new number requests | 1 – 2 days |
Onboarding | |
Onboard sheet (customer completion) | 1 – 3 days |
Build from onboarding sheet | 3 – 5 days |
Complex call routing (IVR) | 3 – 5 days |
Install | |
Install of handsets (+1 day for multiple sites) | +1 day |
Music on hold and changes | |
Bespoke Audio Productions (via audio pro once chosen by customer) | 3 – 5 days |
Music on hold | 3 – 5 days |
Handset delivery and software set-up | |
Handset software upload | 1 day |
Handsets/Headset delivery | 2 – 3 days |
Broadband order timescales | |
Lease lines | 2 weeks + |
Broadband lines | 20 days + |
Router order and configuration | 5 days + |
In Life changes | |
‘In life’ Phone/System changes and additions | 3 – 5 working days |
‘In life’ Individual technical issues – non P1 | 3 – 5 working days |
Recommended hardware
to use with Tinkle
Guarantee the best call quality with Tinkle recommended hardware.
