Our objective is to have you up and running quickly and efficiently.

Sit back, relax, our team have got you covered.

Onboard Task
Service Level Objective (SLO)
Porting and new numbers
Number Porting geographic (once forms have been completed, signed and checked)
10 – 14 days
Number porting non-geographic
+10 days
08/03 new number requests
1 – 2 days
Onboard sheet (customer completion)
1 – 3 days
Build from onboarding sheet
3 – 5 days
Complex call routing (IVR)
3 – 5 days
Install of handsets (+1 day for multiple sites)
+1 day
Music on hold and changes
Bespoke Audio Productions (via audio pro once chosen by customer)
3 – 5 days
Music on hold
3 – 5 days
Handset delivery and software set-up
Handset software upload
1 day
Handsets/Headset delivery
2 – 3 days
Broadband order timescales
Lease lines
2 weeks +
Broadband lines
20 days +
Router order and configuration
5 days +
In Life changes
‘In life’ Phone/System changes and additions
3 – 5 working days
‘In life’ Individual technical issues – non P1
3 – 5 working days

Recommended hardware
to use with Tinkle

Guarantee the best call quality with Tinkle recommended hardware.

To access your Tinkle shop account login below.

If you are trying to access your Tinkle phone system please download and login to the Tinkle app.

  • Sign up
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